PrintPower.com

Satisfaction Guarantee

If you are not satisfied with the printing on your product, we will reprint it at no charge. Call 1-866-544-5777 and speak to one our Customer Service Specialist for details.

FAQ's

Q. Why use print-ready files?

A. For quickest turnaround we recommend submitting PDF files. Print-ready PDF files contain all of the necessary components to produce the job.

Q. How do I set up print-ready files?

A. See our File Preparation Guidelines page for detailed file instructions.

Q. Which file formats are accepted?

A. For quickest turnaround we recommend submitting PDF files. Print-ready PDF files contain all of the necessary components to produce the job.

You can also send TIFF, EPS or final application files created in InDesign, Quark, Illustrator or Photoshop. If sending application files, collect all fonts and images with the final layout document and Zip them before uploading.

Q. How long until my order ships?

A. Orders that trim only normally ship 3-5 business days after proof approval.

Orders with folding, scoring or perfing normally ship 5-7 business days after proof approval.

Orders with die cutting or gluing normally ship 7-10 business days after proof approval.

Q. Can I change my order?

A. If you submitted print ready files, the cart can be edited until you check out. When you approve the order and check out, it is moved to production.

If you submitted application files, you can edit your cart at any time until proof approval. When proofs are approved, the order is moved to production. Call 1-866-544-5777 and our Customer Service Team will assist you

Due to the labor required for preparing application files, a $25 fee will be assessed each time you submit new artwork; corrupt or unsuitable ( for high-quantity offset printing) files excluded.

Once the order is put into production no changes can be made to content, size, quantity, paper or any other production options.

Please do not resubmit your order as it will be treated as a separate order.

Q. Can I cancel my order?

A. Orders can be cancelled up until they are moved to production. Print-ready files are moved to production when you check out. Application files are moved to production when you approve proofs. Once an order is put into production it cannot be cancelled. If you would like to cancel an order, Call 1-866-544-5777 and our Customer Service Team will assist you. If work was performed on application files to prepare the order for proofing, a $25 cancellation fee will apply.

Q. Can I track my order?

A. When your order ships an email will be sent to you with your tracking number. Go to FedEx.com and enter your tracking number to see your shipment's progress.

Q. What if there are errors on the website?

A. We make every effort to provide accurate, helpful information, including product description and pricing. If a product is listed with incorrect information or pricing we reserve the right to refuse or cancel any order, even if the order has been confirmed for production. If your credit card has already been charged, we will immediately issue a full refund.

Product prices occasionally change. Please check pricing before placing your order.

Tracking Orders

A. When your order ships an email will be sent to you with your tracking number. Go to FedEx.com and enter your tracking number to see your shipment's progress.

Order Turn Time

Orders that trim only normally ship 3-5 business days after proof approval.

Orders with folding, scoring or perfing normally ship 5-7 business days after proof approval.

Orders with die cutting or gluing normally ship 7-10 business days after proof approval.

File Formats Accepted

For quickest turnaround we recommend submitting print-ready files. What is a print-ready file? It is a single file that contains all of the necessary components to print the job. We accept the following print-ready file formats: PDF, EPS and TIF.

You can also send final application files created in InDesign, Quark, Illustrator or Photoshop. If sending application files, collect all fonts and images with the final layout document and Zip or Stuff them before uploading.

File Preparation Guidelines

Please see our File Preparation Guidelines.

Paper Guidelines

Print Power is committed to responsible manufacturing practices. Most of our paper options are FSC or SFI certified and all have a bright white color for excellent color reproduction. We offer a variety of papers, including uncoated text and cover, so that you can get the results you are looking for.

100 lb. Gloss Book

A bright white paper coated with a glossy finish. Excellent for brochures, flyers, sell sheets, posters, etc.

10 pt. Gloss Cover

This paper is coated both sides with a gloss finish. It folds well and is perfect in applications where a more durable paper is needed. Typically used for brochures and folding cards.

12 pt. Gloss Cover

This heavy cover is perfect for postcards and business cards. It is coated on both sides and substantial to look at and feel. Your print will look great on this bright white sheet. Best for flat applications.

11 pt. Uncoated Cover

Complete your design with this thick stock. Business cards, postcards, hangers and more look great on this bright uncoated sheet. Best for flat applications.

80 lb Uncoated Text

Letterhead, brochures, sell sheets and more look great on this heavy uncoated text. Colors print bright on this smooth paper. It looks great flat or folded.